Terms and Conditions
Last updated: 01/04/2026
These Terms and Conditions govern your use of the Trauma Rehab Institute website and any content, materials, programmes, downloads, tools or related services made available through it.
By using this website, accessing any TRI content, or purchasing or taking part in any TRI programme, you agree to these Terms and Conditions.
If you do not agree to these Terms and Conditions, you should not use this website or any TRI programme.
1. Who we are
Trauma Rehab Institute ("TRI", "we", "us", "our") provides educational and rehabilitation support content for people recovering from major trauma and serious injury.
The legal operator of Trauma Rehab Institute is currently [insert your full legal name / trading name], until such time as TRI operates through a formal company structure.
For any questions about these Terms and Conditions, please contact us at:
Email: info@traumarehabinstitute.co.uk
Website: www.traumarehabinstitute.co.uk
2. About our website and programmes
TRI provides general educational and informational content intended to support recovery after major trauma and serious injury.
Our website and programmes are not a substitute for individual medical advice, diagnosis, treatment, clinical monitoring, or emergency care. Use of this website or any TRI programme does not create a therapist-patient, clinician-patient, or other professional healthcare relationship between you and TRI or any of its contributors.
You should always seek advice from an appropriately qualified healthcare professional who understands your individual circumstances before starting, changing, progressing or stopping any aspect of your treatment, rehabilitation, exercise, or activity.
3. Eligibility and suitability
Our content may not be suitable for every person, injury, operation, complication, stage of recovery, or set of circumstances.
You are responsible for deciding, with appropriate professional support where necessary, whether any TRI content is suitable for you.
If you are unsure whether any content, exercise, or recommendation is appropriate for your situation, you should not proceed until you have taken advice from a suitably qualified healthcare professional.
4. Medical and safety warning
If you have new, worsening, or concerning symptoms, or believe you may need urgent medical attention, you should stop and seek appropriate help promptly from your GP, NHS 111, your treating team, or emergency services as appropriate.
Any exercises, strategies, or suggestions presented through TRI should only be followed where they are safe and appropriate for you.
If you have been given specific restrictions or instructions by your doctor, surgeon, therapist, or treating team, those instructions should take priority unless changed by them.
5. Accuracy and availability of information
We aim to ensure that the information provided through TRI is accurate, clinically informed, and up to date at the time of publication.
However, we do not guarantee that all content will always be complete, current, suitable, error-free, or continuously available. Recovery after trauma varies significantly from person to person, and information may need to be interpreted in light of your own injury, symptoms, medical history, and professional advice.
We may update, amend, remove, suspend or withdraw website content, tools, or programmes from time to time.
6. Permitted use
You may use this website and TRI content only for lawful personal, non-commercial use unless we expressly agree otherwise in writing.
You must not:
copy, reproduce, republish, upload, post, transmit or distribute TRI content except where we have clearly allowed this
use TRI content for commercial purposes without our prior written permission
share paid content, downloads, accounts or access credentials with others unless we expressly permit this
attempt to gain unauthorised access to the website, user accounts, or related systems
use the website in any way that is unlawful, harmful, fraudulent, abusive, or intended to damage the website or other users
7. Intellectual property
Unless otherwise stated, all content on this website and within TRI programmes, including text, graphics, branding, downloads, videos, tools and other materials, is owned by or licensed to TRI and is protected by applicable intellectual property laws.
You may not copy, share, sell, reproduce, adapt, exploit, or create derivative works from any TRI content without our prior written permission, except for your own personal, non-commercial use.
8. User accounts and access
If we provide account-based access to any content or programme, you are responsible for keeping your login details secure and confidential.
You must not share your access details with others or allow others to access paid or restricted TRI content using your account unless we expressly permit this.
We may suspend, restrict or remove access where we reasonably believe there has been misuse, unauthorised sharing, non-payment, security risk, or breach of these Terms and Conditions.
9. Payments and digital content
Where TRI offers paid programmes, downloads, memberships, or other digital content, pricing and payment terms will be made clear at the point of purchase.
Any description of the content, duration of access, and any key restrictions or requirements should be read carefully before purchase. Where digital content is sold online, key pre-contract information should be made clear before the customer buys.
If you purchase digital content from us, your statutory rights under applicable consumer law remain unaffected, including rights relating to digital content that is not of satisfactory quality, fit for purpose, or as described.
Access to paid content may be provided on a one-off basis, for a stated access period, on an ongoing basis while that content remains available, or by subscription, as described at the point of sale.
We may update pricing, content, access methods, or programme structure from time to time, but any such changes will not remove rights you have under applicable law.
10. Cancellations, refunds and access to digital content
Where applicable, information about cancellations, refunds and access periods will be provided clearly at the point of purchase.
If you purchase digital content from us and request immediate access, your cancellation rights may be affected in accordance with applicable consumer law. Any such position will be explained to you clearly before purchase. Distance selling rules require certain cancellation and pre-contract information to be given clearly to consumers.
Nothing in these Terms and Conditions affects your legal rights under applicable consumer law.
11. Links to third-party websites or services
This website may contain links to third-party websites, services or resources. We are not responsible for the content, availability, security, or privacy practices of those third parties.
Any use of third-party websites or services is at your own discretion and subject to their own terms and policies.
12. Privacy and data protection
Your use of this website and any TRI forms, tools or programmes may involve the collection and processing of personal data, including potentially health-related information.
Health information is special category data under UK GDPR and requires additional protection. Please read our Privacy Policy for details of how we collect, use, store and protect your information.
13. Limitation of liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Unfair consumer terms and notices are not binding on consumers.
Subject to the above, and to the extent permitted by law, we will not be liable for any loss or damage arising from:
reliance on general website or programme content without appropriate individual professional advice
use of content that is not safe or suitable for your circumstances
failure to follow individual medical or rehabilitation advice from your own treating professionals
interruptions to website availability, technical failures, or temporary loss of access
third-party systems, websites or services outside our reasonable control
We do not exclude liability for losses that arise directly from our failure to provide paid digital content with reasonable care and skill, as described, or in accordance with your statutory rights.
14. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated revision date.
Where required by law, or where changes materially affect existing paid arrangements, we will take reasonable steps to notify users appropriately.
15. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms and Conditions or your use of the website will be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer law.
16. Contact us
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@traumarehabinstitute.co.uk