Privacy Policy
Last updated: 01/04/2026
Trauma Rehab Institute respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, complete forms, sign up to receive information, use tools such as Recovery Radar, or take part in any TRI programme or related activity.
1. Who we are
Trauma Rehab Institute ("TRI", "we", "us", "our") provides educational and rehabilitation support content for people recovering from major trauma and serious injury. For the purposes of UK data protection law, the data controller is:
Nicholas Holden
If you have any questions about this Privacy Policy or how we use your personal data, you can contact us at:
Email: info@traumarehabinstitute.co.uk
Website: www.traumarehabinstitute.co.uk
2. The information we collect
We may collect and process the following personal data:
your name
your email address
your phone number, if you provide it
information you submit through contact forms
information you provide when signing up for updates, downloads, enquiries or programmes
responses you provide through tools such as Recovery Radar
technical data such as IP address, browser type, device information and how you use our website
cookie and analytics data where permitted
If you use certain TRI tools, contact us about your recovery, or provide information in relation to your injury or rehabilitation, we may collect health-related information such as details about your injury, symptoms, treatment, surgery or recovery. This is treated with additional care.
3. How we use your information
We may use your personal data to:
respond to your enquiries
provide access to services, content or programmes you request
communicate with you about TRI services or updates
review and improve our website, content and user experience
understand how visitors use our site
manage and administer our business
keep records of communications and enquiries
meet legal, regulatory, insurance or professional obligations
4. Lawful bases for processing
We will only use your personal data where we have a lawful basis to do so. Depending on the circumstances, these may include:
consent - for example, where you sign up to receive marketing communications or agree to certain cookies
taking steps at your request before entering into an agreement - for example, where you contact us about a programme or service
performance of a contract - for example, where we provide a paid programme or service you have requested
legitimate interests - for example, to operate, improve and protect TRI and to respond to enquiries
compliance with legal obligations - where we are required to process information by law
Where we process health-related information or other special category data, we will only do so where an additional lawful condition under data protection law also applies.
5. How we collect your data
We may collect your personal data when you:
use our website
complete a form
contact us by email or through the website
sign up for updates or resources
purchase or access a programme
use tools such as Recovery Radar
interact with cookies or analytics tools on our site
6. Sharing your data
We do not sell your personal data.
We may share your information with trusted third-party service providers who help us operate TRI, such as providers for:
website hosting
email
analytics
payment processing
form collection
cloud storage
admin and business operations
These may include providers such as Squarespace, Google Workspace and Google Analytics, and any other relevant service providers we use from time to time.
We may also share information where required by law, regulation, legal process, insurance requirement, or professional obligation.
7. International transfers
Some of our third-party service providers may process or store personal data outside the UK. Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.
8. How long we keep your data
We will only keep personal data for as long as reasonably necessary for the purpose for which it was collected, taking into account the nature of the enquiry, programme or service involved, any legal or regulatory obligations, insurance requirements, and the need to maintain appropriate business records.
9. Cookies and analytics
Our website may use cookies and similar technologies to help the site function properly and to understand how visitors use it.
Where required, we will ask for your consent before using non-essential cookies, including analytics cookies.
For more information, please see our Cookie Policy.
10. Your rights
Depending on your circumstances, you may have rights to:
access your personal data
correct inaccurate personal data
request deletion of your data
restrict how we use your data
object to certain processing
request transfer of your data in some circumstances
withdraw consent where processing is based on consent
complain to the Information Commissioner’s Office (ICO)
You can find out more about your rights on the ICO website.
11. Data security
We take reasonable steps to protect personal data against unauthorised access, loss, misuse or disclosure.
However, no internet-based transmission or storage system can be guaranteed to be completely secure.
12. Third-party services
Our website may use third-party providers such as Squarespace, Google Workspace and Google Analytics. These providers may process data on our behalf in accordance with their own terms and privacy information.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
14. Contact us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:
Email: info@traumarehabinstitute.co.uk